Effective date: August 16, 2021
All defined terms used below shall have the meanings set forth in our Terms and Conditions.
Any in stock merchandise that has yet to be shipped can be cancelled.
For pre-order items, we have a no cancellation policy and any pre-orders placed on our website is a commitment and legally binding agreement to purchase. We will take all cancellation requests into consideration, and may offer a chance to apply the purchase to a store credit, offer a cancellation fee, or another agreement up to Collectables Market discretion, as to the reason for the cancellation.
All reasonable requests for a cancellation will be considered. Cancellations can have a significant impact on our business viability. Therefore, we reserve the right to refuse future business dealings as well as seek legal action against any customer that places large volumes of purchases and does not pay.
PLEASE NOTE ANY PAYMENTS MADE WITH CREDIT CARD AND/OR PAYPAL WILL INCUR A FEE OF 5%
Once an item merchandise is delivered to you, you can return that item within 14 days of delivery. Prior to shipping any items back to us, please contact us first for authorization.
To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. Please note a 15% restocking fee will apply and we do not credit shipping fees nor do we credit PayPal/Credit Card Fees.
Sale and discounted merchandise are final sale and are not eligible for return, refund or exchange.
Since most of our products are COLLECTABLES and for INVESTMENT, in the long term we focus on minimum handling of our products. In order to do so, we have a strict return policy.
Shipping – To initiate a return, please email us at firstname.lastname@example.org. We require a receipt or proof of purchase to accompany your return.
All returned merchandise should be sent to us at 27 Main Street North, Brampton, ON, L6X 1M8, Canada. Please do not ship back anything prior to contacting us first.
You are responsible for paying for all shipping costs for your return. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.
Refunds and Exchanges
After we have received your valid return, we will send you an email to notify you that we have received your returned item and notify you of the acceptance or rejection of your return.
If your return is accepted by us, we will provide one of the following within a reasonable time:
- an exchange of merchandise for the item returned
- a non-transferable store credit.
If you do not comply with any of the above conditions, we reserve the right to refuse the return or exchange.